HEOAO E-Commerce Return & Exchange Details
About Heoao: Heoao refers to Guangzhou Heoao E-Commerce Co., Ltd., a professional e-commerce enterprise dedicated to providing high-quality products and reliable services to global customers. Focusing on cross-border e-commerce and online retail, Heoao operates a wide range of product categories, covering home goods, outdoor supplies, electronics, apparel and other fields, committed to delivering a satisfactory shopping experience for every customer with efficient services and strict quality control. This return and exchange policy is formulated to protect the legitimate rights and interests of customers and standardize the return and exchange process, ensuring fairness and transparency for both parties.
Thank you for shopping at HEOAO. We aim to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return process in accordance with the terms below. Please read this return details carefully before initiating a return.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 14 calendar days from the date of delivery.
- The item must be in its original condition — unused, unopened, undamaged, and with all original tags, packaging, and accessories intact.
- Certain items are non-returnable, including personalized products, perishable goods, digital products (e.g., software, e-books), intimate apparel (unless defective), and clearance items marked as "Final Sale".
- Defective or damaged items (caused by manufacturing errors or shipping damage) are eligible for return, exchange, or refund, regardless of the 14-day window (please report such issues within 3 days of delivery).
2. Step-by-Step Return Process
